Dragon Wagons Limited - Terms & Conditions INCLUDED IN RATES - Unlimited Kilometres - Goods & Services Tax (GST) of 12.5% - Extra Driver Fees - Bedding, Linen & Towels - Living & Cooking equipment - Comprehensive Standard Insurance - 24hr AA Breakdown Assistance - Travel Maps/Guides & Other Tourist Information - Cleaning & campervan Preparation Fees - Free pick up from Auckland Airport or Airport Hotels - Free pick up within 5kms of Christchurch City Centre RENTAL DURATION AND CHARGES Campervans are available from 9am to 4pm on the day you commence your hire and must be returned by 4pm at termination unless prior arrangements have been made for a late drop off (subject to availability) or a late fee of $50 per hour will apply. All charges are calculated on a calendar day basis. The day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the campervan’s return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates. Late pick-up or early return of campervan, does not entitle the hirer to any refund of the unused portion of the rental.

MINIMUM HIRE
The minimum hire period is 7 days, extending to 14 days for hires during peak periods. For all one way rentals the minimum hire period is 14 days. Minimum hire periods are subject to change. Where availability allows we may accept shorter hires. Please email us with your requested dates.

FREE PICK UP
Auckland - Free pick up from the airport or airport hotels between 9am and 4pm.
Christchurch - Free pick up from city centre accommodations or airport between 9am and 4pm.
Please make sure you give us your pick up details when you are placing your booking.

DRIVERS REQUIREMENTS AND LICENCE
All drivers must be 21 years of age or over and have held an unrestricted driver's licence for at least one year. The original driver's licence must be shown at the time of pick-up when the driver is present and be valid for the whole length of the rental. If the driver's licence is not in English an international driver's licence is also required.

DEPOSIT
To secure a confirmed booking, a deposit of NZ$300.00 is required to be paid by credit card (visa or master card). The balance of any hire will be automatically charged to your credit card 14 days prior to the hire commencing. If you wish to pay by other means please notify us at the time of booking.

CANCELLATIONS
*Within 5 days of booking your deposit will be refunded (subject to the booking being made more than 30 days prior to pick up).
*More than 25 days prior to pick-up date - no further charges apply and your deposit may be used towards a future reservation (not including specials or promotions).
*18 to 25 days prior to pick-up date - 20% of Gross Rental (minimum $300).
*10-17 days prior to pick-up date - 50% of Gross Rental (minimum $300).
*3-9 days prior to pick-up date - 75% of Gross Rental (minimum $300).
*Less than 3 days or no-show - 100% of Gross Rental.
Please note that there is no refund for late pick up or early return of campervan.

AVAILABILTY OF VEHICLE
campervans cannot be requested by make or model, only by vehicle category. In the unlikely event that the campervan is not available at the commencement of your rental due to it being repaired from a mechanical breakdown or accident or late in return from a previous rental then we will endeavour to substitute another campervan in its place. If your rental period is reduced or delayed as a result then you will be entitled to a refund of any monies paid for the period of the rental that the campervan was not provided. We will not be liable for any other costs, charges or damages (whether consequential or not) as a result of a delay in providing or a failure to provide the campervan. All rights are reserved to refuse any hire under any circumstance.

ONE WAY RENTALS
A one-way rental fee of NZ$250 may apply for rentals between the North and South Islands.

PICTON AND QUEENSTOWN
An additional location fee of NZ$250 may apply to all campervans dropping off in Picton or $300 to drop off in Queenstown.

RETURN OF VEHICLE
The campervan is to be returned in a reasonably clean and tidy condition, undamaged with full fuel tanks (being petrol, diesel, LPG gas), emptied waste tanks, cleaned living appliances, undamaged interior and with all living equipment accounted for. Failure to do so will result in additional charges.
Campervans that are returned excessively dirty will incur a cleaning charge of $100. "Excessively dirty" will be determined by the manager of the depot you return the campervan to and is defined by "mess, stains and odour" that are difficult to remove from the campervan.
To change the drop-off destination after the rental has commenced you must obtain authorisation from the Dragon Wagons. No refund is available for early returns.

RENTAL EXTENSION
This is subject to availability and first obtaining authorisation. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

ROAD USER CHARGES / DIESEL TAX
A Diesel Road User Tax applies to all Diesel vehicles in NZ. The current tax is $4.75 per 100km and is subject to Government changes. The fee will be calculated on return of your campervan based on the kilometres travelled during your hire.

USE OF THE VEHICLE
The customer shall ensure that:
(a) The water in the radiator and battery of the vehicle is maintained at the proper level;
(b) The oil in the vehicle is maintained at the proper level;
(c) The tyres are maintained at their proper pressure;
(d) The correct fuel is used and there is no water contamination of fuel;
(e) The vehicle is driven in a cautious, prudent and normal manner and all reasonable care is taken in handling and parking the vehicle;
(f) The vehicle is kept locked and alarmed when unoccupied with the keys and remote under his or her personal control at all times and is able to produce such keys and remotes should the Vehicle be stolen;
(g) Generally do all the things necessary to keep and maintain the vehicle in it’s current state and condition (fair wear and tear excepted) making every effort to park the Vehicle in a secure and safe environment;
(h) Comply with any applicable seat belt laws and child restraint laws.

ROAD RESTRICTIONS
Vehicles can only be driven on NZ public sealed/bitumen or well-maintained roads. Vehicles are not permitted ski field access roads or on the following roads:
*Ninety Mile beach (Northland)
*North of Colville township (Coromandel Peninsula)
*Tapu-Coroglen Road (Coromandel Peninsula)
*Ball Hut Road (Mt. Cook)
*Skippers Road (Queenstown)
For safety reasons Dragon Wagons reserves the right at our sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

INSURANCE
Insurance is included in the daily hire rate. All campervans are insured for the damage to the campervan or to the property of a Third Party. The standard excess the hirer is responsible for is NZ$3,000 (or NZ$3,500 for drivers aged between 21 and 24) of the cost of damage to Third Party property or to the rented campervan, including single vehicle accident, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the campervan is off fleet for accident repairs (demurrage).
No Insurance or Excess Reduction options cover water submersion or salt-water damage, damage or loss of lights, tyres or windscreen (unless hirer has taken Option 2 excess reduction), roof, underbody, campervan interior, any damage caused from the use of snow chains or the cost to replace keys which have been lost or the cost of retrieval of keys which have been locked inside a campervan. All excess options are void if the terms of the rental agreement are breached.
The excess applies in respect of each claim, not rental. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that insurance is not compulsory in New Zealand and there is no guarantee that these damages will be recovered and third party claims can take months or even years to resolve.

EXCESS REDUCTION OPTIONS
The NZ$3,000 excess (NZ$3,500 for drivers under 25 years) can be reduced, in most circumstances, by the purchase of the Excess Reduction Options. Under Excess Reduction Option 1 a non-refundable payment of NZ$12 per day reduces the excess to NZ$1,200 (NZ$1,500 for drivers under 25 years). Under Excess Reduction Option 2 a non-refundable payment of NZ$22 per day reduces the excess to NZ$300 (NZ$400 for drivers under 25 years) and includes cover for tyres and windscreen damage.

EXCLUSIONS
All Insurance Cover and Excess Reduction Options are void if any of the terms of the Rental Agreement are breached and the hirer will be responsible for the total cost of any damage. These include:
a) Any water related damage, which includes but is not limited to: any vehicle submersion, creek or river crossing, driving through low plain flooded areas, beach driving;
b) Personal belongings: we recommend the hirer does not leave valuables in the campervan and that they take out travel insurance;
c) Damage to the hired vehicle or third party vehicle/property as a result of customer being proven not to have abided by the current road rules;
d) Damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs;
e) The associated costs arising from the incorrect use of fuel (fuel being diesel or petrol) or contaminated fuel;
f) The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged submerged or has been abandoned;
g) The cost to replace keys and/or remotes, which have become lost, stolen, or retrieval of keys and/or remotes, which have been locked in a vehicle;
h) Overhead and underbody damage to the vehicle;;
i) Driving on restricted roads;
j) Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
k) Damage to appliances or the Vehicle interior unless in the case of a Motor accident;
l) Any damage arising from misjudgments of dimensions.

VEHICLE SECURITY DEPOSIT
A Vehicle Security Deposit is required to be paid on pick-up of the campervan which will be secured by signing a separate security bond in the form of a credit card imprint or a deposit. This bond is not physically charged to your credit card but merely a pre-authorisation to the value of the bond will be placed on the card. The Security Deposit is fully refundable (or the pre-authorisation removed) provided the campervan is returned on time, to the correct location, undamaged, with a clean interior, emptied waste tanks, undamaged interior and with full fuel tanks (fuel being petrol, diesel and LPG gas). Where the campervan has been returned outside office hours and the campervan has damage to the windscreen or body not covered by insurance, the hirer will be charged and sent a letter summarizing the cost of repairs.

TRAVEL INSURANCE
We strongly recommend that you check you have adequate travel insurance that will cover the insurance excess and cancellation fees in certain circumstances. In conjunction with Comprehensive Travel Insurance Ltd we can issue you with a very competitive policy that covers medical expenses, dental treatment, and travel delays, recreation sports (bungee jumping, parachuting etc), frequent flyer points, the vehicle security deposit and much more. For a free quote now Click Here or to view more information on the policy Click Here.

VEHICLE REPAIRS
All campervans are registered with the Automobile Association (AA) for 24 hour roadside assistance. This service covers any mechanical faults with the vehicle. The AA service operates 24hrs, however, for mechanical repairs outside office hours (including weekends and public holidays), some delays may occur. We will always endeavour to have your campervan repaired in the shortest time possible. All non mechanical call-outs will incur a call-out charge of $85. Non mechanical faults include running our of fuel, keys being locked inside the campervan or lost, flat batteries as a result of lights or keys being left on, a breakdown as a result of damage caused in an accident. In the unlikely event of a mechanical breakdown faults or problem occurring during your hire, you are authorised to effect reasonable repairs up to a maximum of NZ$100 (provided you were not responsible for the damage) without having to contact us. You must produce a receipt on the return of your campervan to get a refund. For any amounts in excess of NZ$100, you must contact us for authorisation prior to the repairs being carried out. Unless Excess Reduction Option 2 is selected, puncture and tyre repairs are the responsibility of the customer unless the tyre is found to be defective. 

MECHANICAL BREAKDOWN AND ACCIDENTS
If the campervan becomes damaged or requires salvage, whether because of an accident or breakdown, it must be reported to Dragon Wagons within 24 hours in order to give Dragon Wagons the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation.
In the event that the campervan becomes inoperable through breakdown or damage during the rental and where it is unlikely that the campervan will be repaired within 48 hours from notification, we will use all reasonable endeavours to provide the client with a replacement campervan. The availability of an exchange campervan is not guaranteed and is subject to availability. If an exchange campervan is required as a result of an accident, the hirer is responsible for making their own way to the nearest Dragon Wagons branch. Dragon Wagons may offer the hirer the option of paying an 'Exchange Vehicle Relocation Fee' to send a driver or tow-truck to deliver the exchange vehicle to the hirer's location. The hirer will pay for any costs relating to delivery of a change-over vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken. No replacement campervan will be provided without the receipt of a completed insurance claim form where one is required and it is at the discretion of Dragon Wagons as to whether we choose to release another campervan to you following an accident (depending on the circumstances).
If such replacement involves obtaining a vehicle from a third party hirer, then the customer agrees to pay any extra one-off or daily charges incurred in obtaining that vehicle.
Dragon Wagon’s will not be liable for any other costs, charges or damages (whether consequential or not) suffered by the hirer as a result of any delay in providing or failure to provide a replacement vehicle. Dragon Wagon’s liability extends only to a refund of hire for total days the vehicle is not used. Any malfunctions of the Radio/CD player, fridge, water pump, cooker or air conditioning are not considered mechanical breakdowns and downtime will not be paid for these items.
We accept no responsibility after the termination of the rental agreement for any problem for which we were not notified during the hire.

CURRENCY VARIATIONS
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for such variations.

ANIMALS
No animals are permitted in our campervans.

DISCRETION
We reserve the right to refuse any rental at our discretion.

SMOKING
No smoking is permitted in our campervans.

CALCULATION ERROS
Should a calculation error occur Dragon Wagons will not honour the error and will charge for the shortfall.

BREACH OF CONTRACT
Dragon Wagons shall have the right to terminate the rental agreement and take immediate possession of the campervan if the hirer fails to comply with any Terms and Conditions of this agreement or if the campervan is damaged. The termination of the hiring under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under this agreement or otherwise.

DISCLAIMER
Illustrations and text in any of our brochures or web site are a representation only of the campervans depicted. Variances in the campervans offered for rental may occur due to substitutions made or modifications and/or upgrades to the campervan design made by the manufacturer.

PRIVACY STATEMENT
We value your privacy. We will never sell, rent, loan, trade, or lease any of your personal information collected.

NOTE: TERMS, CONDITIONS & RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE FOR FULL DETAILED CONDITIONS, REFER TO THE RENTAL AGREEMENT ON PICK UP

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