Dragon Wagons Limited - Terms & Conditions
INCLUDED IN RATES
- Unlimited Kilometres
- Goods & Services Tax (GST)
- Extra Driver Fees (direct bookings only)
- Bedding, Linen & Towels (direct bookings only)
- Living & Cooking equipment
- Comprehensive Standard Insurance
- 24hr AA Breakdown Assistance
- Travel Maps/Guides & Other Tourist Information
- Cleaning & campervan Preparation Fees
- Free pick up from Auckland Airport or Airport Hotels
- Free pick up from Christchurch Airport or Airport Hotels
RENTAL DURATION AND CHARGES
Campervans are available from 8am to 4pm on the day you commence your hire and must be returned by 4pm at termination unless prior arrangements have been made for a late drop off (subject to availability) or a late fee of $50 per hour will apply. All charges are calculated on a calendar day basis. The day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the campervan’s return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates. Late pick-up or early return of campervan, does not entitle the hirer to any refund of the unused portion of the rental.
| |
 |
MINIMUM HIRE
The minimum hire period is 7 days, extending to 14 days for hires during peak periods. For all one way rentals the minimum hire period is 14 days. Minimum hire periods are subject to change. Where availability allows we may accept shorter hires. Please email us with your requested dates.
FREE PICK UP
Free pick up from Auckland and Christchurch airports or airport hotels between 8am and 4pm. Please make sure you give us your flight or accommodation details when you are placing your booking.
DRIVERS REQUIREMENTS AND LICENCE
All drivers must be 21 years of age or over and have held an unrestricted driver's licence for at least one year. The original driver's licence must be shown at the time of pick-up when the driver is present and be valid for the whole length of the rental. If the driver's licence is not in English an international driver's licence is also required.
DEPOSIT
To secure a confirmed booking, a deposit of NZ$300.00 is required to be paid by credit card (visa or master card). The balance of any hire will be automatically charged to your credit card 14 days prior to the hire commencing. If you wish to pay by other means please notify us at the time of booking.
CANCELLATIONS
Unless cancellation is made within 5 days of making the booking and more than 30 days prior to the pick up date, the initial deposit paid is non-refundable. In addition to forfeiting your deposit, confirmed hires subsequently cancelled incur a cancellation fee as below:
* Up to 30 days prior to pick-up date - 25% of Gross Rental (minimum $300)
* 15-28 days prior to pick-up date - 50% of Gross Rental (minimum $300)
* 8-14 days prior to pick-up date - 75% of Gross Rental (minimum $300)
* Less than 7 days or no-show - 100% of Gross Rental
We recommend you travel with adequate travel insurance to protect against any cancellation fees.
REFUNDS
No refunds can be given for any unused portion of your holiday including late pick up or early return of vehicle. However your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy.
AVAILABILTY OF VEHICLE
Campervans cannot be requested by make or model, only by vehicle category. In the unlikely event that the campervan is not available at the commencement of your rental due to it being repaired from a mechanical breakdown or accident or late in return from a previous rental then we will endeavour to substitute another campervan in its place. If your rental period is reduced or delayed as a result then you will be entitled to a refund of any monies paid for the period of the rental that the campervan was not provided. We will not be liable for any other costs, charges or damages (whether consequential or not) as a result of a delay in providing or a failure to provide the campervan. All rights are reserved to refuse any hire under any circumstance.
ONE WAY RENTALS
A one-way rental fee of NZ$250 may apply for rentals between the North and South Islands.
PICTON AND QUEENSTOWN
An additional location fee of NZ$250 may apply to all campervans dropping off in Picton or $300 to drop off in Queenstown.
RETURN OF VEHICLE
The campervan is to be returned in a reasonably clean and tidy condition, undamaged with full fuel tanks (being petrol, diesel, LPG gas), emptied waste tanks, cleaned living appliances, undamaged interior and with all living equipment accounted for. Failure to do so will result in additional charges.
Campervans that are returned excessively dirty will incur a cleaning charge of up to $500. "Excessively dirty" will be determined by the manager of the depot you return the campervan to and is defined by "mess, stains and odour" that are difficult to remove from the campervan.
To change the drop-off destination after the rental has commenced you must obtain authorisation from the Dragon Wagons. No refund is available for early returns.
RENTAL EXTENSION
This is subject to availability and first obtaining authorisation. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
ROAD USER CHARGES / DIESEL TAX
A Diesel Road User Tax applies to all Diesel vehicles in NZ. The current
tax is $5.00 per 100km and is subject to Government changes. The fee will be calculated on
return of your campervan based on the kilometres travelled during your hire.
USE OF THE VEHICLE
The hirer shall not:
a) Use or allow the vehicle to be used for the transport of passengers for hire or reward unless the vehicle is hired with the operator’s knowledge for use in a passenger service licensed under Part 4A of the Land Transport Act 1998 (“the Act”);
b) Sublet or hire the vehicle to any other person;
c) Allow the vehicle to be used outside his/her authority;
d) Operate the vehicle or allow it to be operated in circumstances that constitute an offence against any of Sections 56, 57 and 58 of the Act;
e) Operate the vehicle or allow it to be operated in any race, speed test, rally or contest;
f) Operate the vehicle or allow it to be operated to propel or tow any other vehicle;
g) Operate the vehicle, or allow it to be operated in breach of the Act, the Transport Act 1962, the Land Transport (Road User) Rule 2004, or any other Act, regulations, rules or bylaws relating to road traffic;
h) Operate the vehicle or allow it to be operated for the transport of more passengers or goods than the maximum specified in the certificate of loading and/or RUC certificate, whichever is the lesser, for the vehicle;
i) Drive or allow the vehicle to be driven by any other person if at the time of driving the vehicle the driver does not hold a current driver’s licence appropriate for the vehicle;
j) Drive or allow the vehicle to be driven on any roads excluded in this agreement, or on any beach, driveway or surfaces likely to damage the vehicle; or
k) Allow the vehicle to be driven by any person who is not named or described in this agreement as a person permitted to drive the vehicle.
HIRER’S OBLIGATIONS
The hirer shall ensure that:
a) The vehicle is driven in a cautious, prudent and normal manner and all reasonable care is taken in handling and parking the vehicle;
b) The water in the vehicle’s radiator and batteries are maintained at the proper level;
c) The oil in the vehicle is maintained at the proper level;
d) The tyres are maintained at their proper pressure as specified in the vehicle manual;
e) The fuel tanks are filled with the correct fuel and the freshwater tanks are not contaminated. The cost of draining and decontaminating tanks is at the Hirer's expense;
f) The distance recorder or speedometers are not interfered with;
g) No part of the engine, transmission, braking or suspension systems are interfered with;
h) The vehicle is kept locked and alarmed when unoccupied with the keys/remote under his or her personal control at all times and is able to produce such keys and remotes should the Vehicle be stolen;
i) Generally do all the things necessary to keep and maintain the vehicle in it’s current state and condition (fair wear and tear excepted) making every effort to park the Vehicle in a secure and safe environment;
j) Comply with any applicable seat belt laws and child restraint laws;
k) Should a warning light be illuminated or the hirer believes the vehicle requires mechanical attention, s/he stops driving and advises the operator immediately.
OPERATOR’S OBLIGATIONS
The operator shall supply the vehicle in a safe and roadworthy condition, up to current Certificate of Fitness standards.
ROAD RESTRICTIONS
Vehicles can only be driven on NZ public sealed/bitumen or well-maintained roads. The only exception to this is the loose road surface on any recognised campground access roads less than 500 metres in length. Vehicles are not permitted ski field access roads or on the following roads:
*Ninety Mile beach (Northland)
*North of Colville township (Coromandel Peninsula)
*Tapu-Coroglen Road (Coromandel Peninsula)
*Ball Hut Road (Mt. Cook)
*Skippers Road (Queenstown)
For safety reasons Dragon Wagons reserves the right at our sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
INSURANCE
Insurance is included in the daily hire rate. All campervans are insured for the damage to the campervan or to the property of a Third Party. The standard excess the hirer is responsible for is NZ$3,000 of the cost of damage to Third Party property or to the rented campervan, including single vehicle accident, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the campervan is off fleet for accident repairs (demurrage) and an administration fee of $150 per claim.
No Insurance or Excess Reduction options cover water submersion or salt-water damage, damage or loss of lights, tyres or windscreen (unless hirer has taken Option 2 excess reduction), roof, underbody, campervan interior, any damage caused from the use of snow chains or the cost to replace keys which have been lost or the cost of retrieval of keys which have been locked inside a campervan. All excess options are void if the terms of the rental agreement are breached.
The excess applies in respect of each claim, not rental. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that insurance is not compulsory in New Zealand and there is no guarantee that these damages will be recovered and third party claims can take months or even years to resolve.
EXCESS REDUCTION OPTIONS
The NZ$3,000 excess can be reduced, in most circumstances, by the purchase of the Excess Reduction Options. Under Excess Reduction Option 1 a non-refundable payment of NZ$12 per day reduces the excess to NZ$1,200. Under Excess Reduction Option 2 a non-refundable payment of NZ$22 per day reduces the excess to NZ$300 and includes cover for tyres and windscreen damage.
INSURANCE E XCLUSIONS
The hirer acknowledges by the signing of this agreement that they are aware of all the exclusions and damage not covered by insurance, and are immediately liable for payment.
All Insurance Cover and Excess Reduction Options are void if any of the terms of the Rental Agreement are breached and the hirer will be responsible for the total cost of any damage. All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
a) Overhead and underbody damage to the vehicle: The cost of repairing overhead or roof damage caused by contact between the vehicle and objects overhanging or obstructing the path of the vehicle or if damage is caused by persons placing objects on the roof of the vehicle. The cost of repairing any under body damage, and any resulting damage from that under body damage, including mechanical damage to the vehicle;
b) Tyre and windscreen damage unless tyre and windscreen cover has been purchased.
c) Any water related damage, which includes but is not limited to: any vehicle submersion, creek or river crossing, driving through low plain flooded areas, beach driving;
d) Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out travel insurance;
e) The driver of the vehicle is under the influence of alcohol or any drug that affects his/her ability to drive the vehicle;
f) The vehicle is in an unsafe or unroadworthy condition, such condition arising during the course of the hire, that caused or contributed to the damage or loss, and the hirer or driver was aware or should have been aware of the unsafe or unroadworthy condition of the vehicle;
g) The vehicle is driven in any race, speed test, rally or contest;
h) The vehicle is driven by an unlicensed person;
i) Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
j) The vehicle is wilfully or recklessly damaged or lost by the hirer, a nominated driver, or a person under the hirer’s authority including (e.g. sitting or standing on the bonnet/roof/body kit of the vehicle, any damage arising from misjudgments of dimensions or any damage caused to the vehicle through the use of tyre chains);
k) The driver is convicted of a traffic offence while driving the vehicle and/or damage to the hired vehicle or third party vehicle/property as a result of the hirer being proven not to have abided by the current road rules;
l) The vehicle was being driven on restricted roads;
m) The hirer is not a body corporate or department of state and the vehicle is driven by any person not named in clause 2 of the agreement;
n) The associated costs arising from the incorrect use of fuel (fuel being diesel or petrol) or contaminated fuel;
o) The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged submerged or has been abandoned;
p) The cost to replace keys and/or remotes, which have become lost, stolen, or retrieval of keys and/or remotes, which have been locked in a vehicle;
q) Damage to appliances or the Vehicle interior unless in the case of a Motor accident;
r) Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
s) The vehicle was operated outside the terms of this agreement or any agreed extension of this agreement;
t) Failure to complete an insurance claim form within 24 hours of an accident may make the hirer totally liable.
VEHICLE SECURITY DEPOSIT
A Vehicle Security Deposit is required to be paid on pick-up of the campervan which will be secured by signing a separate security bond in the form of a credit card imprint or a deposit. This bond is not physically charged to your credit card but merely a pre-authorisation to the value of the bond will be placed on the card. The Security Deposit is fully refundable (or the pre-authorisation removed) provided the campervan is returned on time, to the correct location, undamaged, with a clean interior, emptied waste tanks, undamaged interior and with full fuel tanks (fuel being petrol, diesel and LPG gas). Where the campervan has been returned outside office hours and the campervan has damage to the windscreen or body not covered by insurance, the hirer will be charged and sent a letter summarizing the cost of repairs.
TRAVEL INSURANCE
We strongly recommend that you check you have adequate travel insurance that will cover the insurance excess and cancellation fees in certain circumstances. In conjunction with Comprehensive Travel Insurance Ltd we can issue you with a very competitive policy that covers medical expenses, dental treatment, and travel delays, recreation sports (bungee jumping, parachuting etc), frequent flyer points, the vehicle security deposit and much more. For a free quote now Click Here or to view more information on the policy Click Here.
VEHICLE REPAIRS
All campervans are registered with the Automobile Association (AA) for 24 hour roadside assistance. This service covers any mechanical faults with the vehicle. The AA service operates 24hrs, however, for mechanical repairs outside office hours (including weekends and public holidays), some delays may occur. It can also be difficult to gain access to mechanical help in remote areas due to limited trading hours and/or availability of parts. Dragon Wagons do not take any responsibility for these setbacks and will not refund for down time caused by these delays. However, we will always endeavour to have your campervan repaired in the shortest time possible.
All non mechanical call-outs will incur a call-out charge. Non mechanical faults include running our of fuel, keys being locked inside the campervan or lost, flat batteries as a result of lights or keys being left on, a breakdown as a result of damage caused in an accident. In the unlikely event of a mechanical breakdown faults or problem occurring during your hire, you are authorised to effect reasonable repairs up to a maximum of NZ$200 (provided you were not responsible for the damage) without having to contact us. You must produce a receipt on the return of your campervan to get a refund. For any amounts in excess of NZ$200, you must contact us for authorisation prior to the repairs being carried out. Unless Excess Reduction Option 2 is selected, puncture and tyre repairs are the responsibility of the customer unless the tyre is found to be defective.
MECHANICAL BREAKDOWN AND ACCIDENTS
If the campervan becomes damaged or requires salvage, whether because of an accident or breakdown, it must be reported to Dragon Wagons within 24 hours in order to give Dragon Wagons the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation.
In the event that the campervan becomes inoperable through breakdown or damage during the rental and where it is unlikely that the campervan will be repaired within 48 hours from notification, we will use all reasonable endeavours to provide the client with a replacement campervan. The availability of an exchange campervan is not guaranteed and is subject to availability. If an exchange campervan is required as a result of an accident, the hirer is responsible for making their own way to the nearest Dragon Wagons branch. Dragon Wagons may offer the hirer the option of paying an 'Exchange Vehicle Relocation Fee' to send a driver or tow-truck to deliver the exchange vehicle to the hirer's location. The hirer will pay for any costs relating to delivery of a change-over vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken. No replacement campervan will be provided without the receipt of a completed insurance claim form where one is required and it is at the discretion of Dragon Wagons as to whether we choose to release another campervan to you following an accident (depending on the circumstances).
If such replacement involves obtaining a vehicle from a third party hirer, then the customer agrees to pay any extra one-off or daily charges incurred in obtaining that vehicle.
Dragon Wagon’s is only liable for refunding the time that the vehicle was actually in repair and will not be liable for any other costs (including alternative accommodation or food requirements), charges or damages (whether consequential or not) suffered by the hirer during that time or as a result of any delay or failure of providing a replacement vehicle. Dragon Wagon’s liability extends only to a refund of hire for total days the vehicle is not used. Any malfunctions of the Radio/CD player, cooler/fridge, water pump, cooker or air conditioning are not considered mechanical breakdowns and downtime will not be paid for these items.
We accept no responsibility after the termination of the rental agreement for any problem for which we were not notified during the hire.
CURRENCY VARIATIONS
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for such variations.
CREDIT CARDS
When a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Visa and MasterCard are accepted and will incur an additional 2% surcharge on any transaction.
JOINT AND SEVERAL LIABILITY
All charges and expenses payable by the Customer under this Agreement are due on demand by Dragon Wagons including any collection costs and reasonable legal fees incurred by Dragon Wagons. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.
ROAD RULES
In New Zealand we drive on the left side of the road and give way to traffic from the right. Speed limits are strictly enforced: 50 kilometres per hour in urban areas and 100 kilometres per hour on the highways. Distances are measured in kilometres. It is a legal requirement that all passengers wear a seat belt when travelling in a vehicle in New Zealand and it is not permitted for the vehicle to be driven with passengers in the back of the vehicle.
INFRINGEMENTS
We will hold your credit card imprint for 60 days after the vehicle has been returned in case any traffic infringement notices are presented to Dragon Wagons for your hire period. We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the campervan. The administration fee per fine will be NZ$75 plus any associated court costs.
We will send the hirer a copy of the infringement notice and any reminder notice as soon as practical after it is received by us. The hirer has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority, and seek a court hearing (within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice).
TOLL ROAD CHARGES
A toll charge applies when using the Northern Gateway toll road. The fee applies for each time you use the toll road and needs to be paid in advance or within 3 days of using the toll road. You can pay at the pay machines situated at each end of the toll, by calling 0800 40 20 20 with a credit card or online at http://www.landtransport.govt.nz/tollroad. Failure to pay will result in an extra infringement fee. To avoid the toll road you can use the coastal and more scenic road through Orewa, Waiwera and Puhoi for free. If Dragon Wagons receive an infringement fee we will charge your credit card a $25 fee on top of the toll charge and fee to cover administration costs associated with paying your fine.
ANIMALS
No animals are permitted in our campervans.
DISCRETION
We reserve the right to refuse any rental at our discretion.
SMOKING
No smoking is permitted in our campervans. Any evidence or smell of smoking in the Vehicle shall incur a cleaning fee of $500.
CALCULATION ERROS
Should a calculation error occur Dragon Wagons will not honour the error and will charge for the shortfall.
BREACH OF CONTRACT
Dragon Wagons shall have the right to terminate the rental agreement and take immediate possession of the campervan if the hirer fails to comply with any Terms and Conditions of this agreement or if the campervan is damaged. The termination of the hiring under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under this agreement or otherwise.
DISCLAIMER
Illustrations and text in any of our brochures or web site are a representation only of the campervans depicted. Variances in the campervans offered for rental may occur due to substitutions made or modifications and/or upgrades to the campervan design made by the manufacturer.
PRIVACY STATEMENT
We value your privacy. We will never sell, rent, loan, trade, or lease any of your personal information collected.
NOTE: TERMS, CONDITIONS & RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE
FOR FULL DETAILED CONDITIONS, REFER TO THE RENTAL AGREEMENT ON PICK UP
back to top |
